Support levels

You can choose between four levels:
Free, Bronze, Silver & Gold.

Monthly Price
Availability
Response time
No. of accounts
E-Mail Support
Number of Incident Reports
Phone support
VPN/SSH Support
Ticket visibility
Access to Knowledge Graph

Free & Open

Monthly Price
Free
Availability

Response time

No. of accounts

1

E-Mail Support

Number of Incident Reports

Phone support

VPN/SSH Support

Ticket visibility

Public

Access to Knowledge Graph

Standard (Documentation, FAQ)

Bronze
(Startup)

Monthly Price
€ 500
Availability

10/5 (Central Europe)

Response time

24 hours

No. of accounts

2

E-Mail Support

yes

Number of Incident Reports

5

Phone support

VPN/SSH Support

Ticket visibility

Private

Access to Knowledge Graph

Standard (Documentation, FAQ)

Silver
(Team)

Monthly Price
€ 1,000
Availability

10/5 (Central Europe)

Response time

8 hours

No. of accounts

5

E-Mail Support

yes

Number of Incident Reports

10

Phone support

yes

VPN/SSH Support

yes

Ticket visibility

Private

Access to Knowledge Graph

Extended (Documentation, FAQ, Tutorials, Videos)

Gold
(Enterprise)

Monthly Price
€ 2,000
Availability

24/7

Response time

2 hours

No. of accounts

10

E-Mail Support

yes

Number of Incident Reports

20

Phone support

yes

VPN/SSH Support

yes

Ticket visibility

Private

Access to Knowledge Graph

Extended (Documentation, FAQ, Tutorials, Videos)

Availability and Response Times

As a Gold support customer, you can contact us anytime, either by e-mail, opening a ticket or by phone. We'll give our best to help you immediately, at least we'll respond to your request within two hours with a first assessment of the situation.

All Silver and Bronze customers can open tickets or send us e-mails anytime, our response time is within the typical business ours in Central Europe (8 a.m. to 6 p.m., Berlin timezone). Silver customers can reach us by phone during the named period. To anyone using the Free & Open support model, we can't promise any response times or when and how we'll respond.

Tickets and Pricing

As registered user of our support system, you're entitled to create support tickets.

Depending on your support level, you have a maximum number of incident reports (5, 10 or 20) we handle with the guaranteed response time.

Of course, you can also just upgrade to a higher support level anytime. The term of your support contract will not be automatically extended, and we'll charge you only the difference between the initial and the new support level for the remaining term.

Knowledge Graph

The Structr Knowledge Graph is the central resource base where all information about and around Structr are connected.

Besides the official manual, you will find Getting Started articles, FAQ, guides and tutorials, as well as links to external resources like StackOverflow questions, GitHub issues, or discussion threads.

The Knowledge Graph isn’t just another static content platform where information is stored once and then outdates over time. It is designed and built as a living structure, being updated not only by the Structr team but also semi-automatically by user activities in the support system.

By using a mixture of manual categorization and natural language processing, information is being extracted from the content origins to update and extend the graph.

Cooperation as it should be
Optimal cooperation with many excellent suggestions. Structr has very well accepted and implemented our requirements in the agile process. Due to the very good transfer performance, the administrative effort could be minimized.

The flexible solution Structr is perfectly suited for agile projects.
Heinz Wittel
Managing Director – Transformationspiloten

Getting started

Just download and install Structr on your computer or on any server and start creating your app.

All you need is a web browser and Java installed to run the Structr server.

Download

Selected Customers

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